Terms of service

Terms of Service

Last Updated: October 13, 2026

1. Overview

This website is operated by Convenient Height Company ("we", "us", or "our"). Throughout the site, we offer all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein.

2. Online Store Terms

  • By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.

  • You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.

  • A breach or violation of any of the Terms will result in an immediate termination of your Services.

3. General Conditions

  • We reserve the right to refuse service to anyone for any reason at any time.

  • You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

  • You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without express written permission by us.

4. Products, Specifications & Installation

  • Product Specifications: Convenient Height extra-tall toilets feature a 20–21 inch bowl rim height (up to 22 inch seat height) and exceed standard ADA, Comfort (17"), and Chair (19") heights. While we make every effort to display product dimensions, colors, and features accurately, slight manufacturing variations may occur.

  • Professional Installation Recommended: Due to the specialized height, unique rough-in specifications, and plumbing requirements of extra-tall commodes, we strongly recommend that products be installed by a licensed, professional plumber.

  • Liability & Compliance: It is the customer's sole responsibility to ensure that local building codes, plumbing codes, and architectural requirements are met prior to purchasing and installing our products. Convenient Height Company shall not be held liable for improper installation, code non-compliance, or property damage resulting from failure to use certified professional installation.

5. Modifications to the Service and Prices

  • Prices for our products are subject to change without notice.

  • We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

  • We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

6. Accuracy of Billing and Account Information

  • We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

  • You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Convenient Height Company, its directors, officers, employees, affiliates, agents, contractors, or licensors shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind—including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages—arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product.

8. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of North Carolina, United States.

9. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.

10. Contact Information

Questions about the Terms of Service should be sent to us through our store contact channels or via our official website at convenientheight.com.