Privacy Policy

Our commitment to your privacy

Convenient Company LLC and its affiliates (“Convenient Height”) are committed to your privacy. We want you to be familiar with how we collect, use and disclose information. This Privacy Policy describes our practices in connection with information that we collect online and offline:

What information we collect

“Personal Information” is information that identifies you as a natural person or relates to an identifiable natural person. We may collect and process the following Personal Information:

Personal contact information such as name, address, telephone number and email address;
Business contact information such as business address, telephone number and email address;
Information necessary to provide services or products to you; Comments and opinions you provide when you contact us directly by email, telephone or mail;
Payment and transaction information for billing purposes.

“Other Information” is any information that does not reveal your specific identity or does not directly relate to an identifiable individual. We may collect and process the following Other Information:

Browser and device information;
App usage data;
Demographic information and other information provided by you that does not reveal your specific identity;
Information that has been aggregated in a manner such that it no longer reveals your specific identity.

If we are required to treat Other Information as Personal Information under applicable law, then we will collect, use and disclose it for the purposes for which we collect, use and disclose Personal Information as detailed in this Policy.

How we collect personal and other information

We and our service providers may collect Personal Information online in a variety of ways in connection with our services or products, including:

Through our websites (“Websites”);
Through the software applications made available by us for use on or through computers and mobile devices (“Apps”);
Through social media properties (“Our Social Media”);
Through HTML-formatted email messages that we send to you that link to this Privacy Policy (“Emails”);
Through extranet sites made available to our clients and third parties (“Extranet Sites”);
Through services we provide to our corporate and institutional clients (“services”); and
Through our registration process for newsletters, seminars, webinars and events.

We also may collect Personal Information offline in a variety of ways in connection with our, including:

When you participate in a contractual arrangement for services or products;
When you provide information in conjunction with our services or products; or
When you interact with us at an event.

We also may collect Personal Information from other sources, including:

Publicly available databases;
Joint marketing partners and event sponsors, when they share the information with us;
Other entities or franchisees to which we provide products and services;
Referral sources; and
Social media platforms.

We need to collect Personal Information in order to provide our products and services to you. If you do not provide the information requested, we may not be able to provide our products or services. If you disclose any Personal Information relating to other people to us or to our service providers in connection with our products and services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

We and our service providers may collect Other Information in a variety of ways, including:

Through your browser or device

Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version and the name and version of the services (such as the App) you are using. We use this information to ensure that the services function properly.

Through your use of an App

Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version and the name and version of the services (such as the App) you are using. We use this information to ensure that the services function properly.

Using cookies

Cookies are pieces of information stored directly on the computer that you are using. Cookies allow us to collect information such as browser type, time spent on the services, pages visited, language preferences and other traffic data. We do not currently respond to browser do-not-track signals.

Using pixel tags and other similar technologies

Pixel tags (also known as web beacons and clear GIFs) may be used to, among other things, track the actions of users of the services (including email recipients), measure the success of our marketing campaigns, and compile statistics about usage of the services and response rates.

Analytics

We use Google Analytics, which uses cookies and similar technologies to collect and analyze information about use of the services and report on activities and trends. This service may also collect information regarding the use of other websites, apps and online resources. You can learn about Google’s and YouTube’s practices by going to https://www.google.com/policies/privacy/partners/, and opt out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout. To view Google’s and YouTube’s privacy policy, please click here.
You will be given the option at each website to opt-out of being tracked by cookies.

IP Address

Your IP address is automatically assigned to your computer by your Internet Service Provider. An IP address may be identified and logged automatically in our server log files whenever a user accesses our systems, along with the time of the visit and the page(s) that were visited. Collecting IP addresses is standard practice and is done automatically by many websites, applications and other systems. We use IP addresses for purposes such as calculating usage levels, diagnosing server problems and administering the systems. We may also derive your approximate location from your IP address.

We may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. In some instances, we may combine Other Information with Personal Information. If we do, we will treat the combined information as Personal Information as long as it is combined.

How we use personal information

We and our service providers use Personal Information for legitimate business purposes, including:

Providing Products and Services

To contact individuals (including employees of institutional clients) in connection with providing products and services.
To respond to inquiries and fulfill requests from our clients and others, administer their file(s), provide products and services and manage our relationships.

We engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, and/or because we have a legitimate interest.

Providing you with our marketing materials and facilitating social sharing

To send you our offers, newsletters, publications, updates, and mailings related to our products or services that we think may be of interest to you.
To fulfill your event or accommodation registration requests and provide goods and services and resort services.
To send you information about our products and services and other news about products or services which we have reason to believe will be of interest to you.

We will engage in this activity with your consent or where we have a legitimate interest.

Providing the functionality of our Products and Services and fulfilling your requests

To provide our products and services functionality to you, such as arranging access to your registered account, and providing you with related goods and services.
To respond to your inquiries and fulfill your requests, when you contact us via one of our online contact forms or otherwise (e.g., when you send us questions, suggestions, compliments or complaints, or when you request other information about our products or services).
To send administrative information to you, such as information regarding our products and services, guarantees and warranties and changes to our terms, conditions and policies.

We will engage in these activities to manage our contractual relationship with you and/or to comply with a legal obligation.

Accomplishing our business purposes

For data analysis, for example, to improve the efficiency of our goods and services and quality of our products.
For audits, to verify that our internal processes function as intended and are compliant with legal, regulatory or contractual requirements.
For fraud and security monitoring purposes, for example, to detect and prevent cyberattacks or attempts to commit identity theft.
To meet our legal and regulatory obligations.
For enhancing, improving, or modifying our current products and services.
For identifying usage trends, for example, understanding which parts of our products and services are of most interest to customers.
For determining the effectiveness of our promotional campaigns, so that we can adapt our campaigns to the needs and interests of our customers.
For operating and expanding our business activities, for example, understanding which parts of our services or products are of most interest to our customers so we can focus our energies on meeting our customers’ interests.

We engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, and/or because we have a legitimate interest.

Third party services

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties.

This includes any third party operating any website or service to which our websites may link. The inclusion of a link does not imply endorsement of the linked site or service by us or by our affiliates.

In addition, we are not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with the Apps or our Social Media.