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FAQ

25 Frequently Asked Questions and Answers.

  1. Convenient Height toilet Model S specification drawings

  2. Is a Convenient Height toilet ranked #1 as the tallest residential toilet in the US?

    Yes. A Convenient Height toilet Model S features a super tall 20 inch elongated toilet bowl. It is ranked #1 tallest consumer market toilet available in the Unites States. Our designers and engineers have pioneered a 20 inch toilet bowl concept.

  3. What is the actual height of a Convenient Height toilet without and with a toilet seat?

    Without a toilet seat: Convenient Height toilet bowl measurement is 20 inches (50 centimeters) when measured from the floor to the top of the toilet bowl rim

    With a toilet seat: most of the standard toilet seats are 1 to 1.5 inch high (not including the seat cover) and a Convenient Height toilet Model S with a toilet seat measures 20-21 inches from the floor to the top of any regular style elongated toilet seat.

  4. Does your 20 inch height toilet flush well?

    Yes. Actually, it flushes better than most siphonic toilets – and here is why. Our super tall bowl elevation adds some more power to the siphonic flush, based on height and gravity physics; all contents rush downward drain moving incoming water at a naturally increasing flow speed. Convenient Height 20″ toilets have the advantage of added steeper elevation which is naturally good for a stronger siphonic action. Right after the trap way bend, the route is downward all the way into the drain, with literally no resistance at all. The Convenient Height Co. production plant tested Model S toilet with 3 ping pong tennis balls and additional hard items in the bowl at the same time and it flushed well; additionally, it passed the 800g/1.7lbs. hard artificial waste flush testing.

  5. I want to install a Bidet on the Model S bowl and need toilet seat mounting hole dimensions

     

    Bidet cleansing seat mounting bowl measurements

    “I am happy to say we really enjoy the other two toilets already installed. The extra height is really nice! We have also installed Bio-Bidet on each toilet as well. I’ve attached a pic as well.”

    Keith

    Actual bidet installation (customer image)
  6. Can I pick up my Model S toilet?

    Yes, the Model S pick up will first be available at our fulfilling location in Holliston, Massachusetts. We are working to add more distribution centers and pick up locations throughout the U.S. Please contact us if you’d like to learn more about the pick up option.


    Boston City Clerk business registration certificate for Convenient Height Company
  7. How much does the 20 inch high toilet cost?
    Buy now
    Your Price: $499 (& FREE Shipping)
    List Price: $699.00 you save:$200.00
    In stock. UPS will deliver within 3—5 business days
    you can buy on amazon
  8. What is a Toilet Rough-In?

    Measure from the wall behind the toilet to the center of one of the floor bolts (the bolts that hold the toilet down). Compare this measurement to the Convenient Height rough-in of 12 inches. If the rough-in at your toilet is equal or longer than 12 inches then our toilet will fit onto your current toilet drain easily. Your rough in can be 13″, 14″ or more (unusual) and as long as it is equal or above 12″ our toilet will fit.

    How to measure toilet rough-in: measure from the wall and not the baseboard.
  9. Where are the toilets manufactured?

    The Model S 20″ height bowl toilets are produced by a large manufacturing plant in China. The factory has been operating for a decade and is known to provide high quality products. While the Convenient Height uses this large plant, our production line is occupying a small portion of this facility to make the Model S toilets. And since the sizes of 20″ bowl are the first, there is a lot of hand made work involved and this adds a lot more time to the process. As soon as we involve more automation to this new production line, our capacity and speed will grow.

  10. What is an ADA compliant toilet?

    It is a toilet that meets Americans with Disabilities Act (ADA) guidelines and ANSI A117.1 requirements. Meeting ADA is not a requirement for private residences. Residential new building and remodels can incorporate the ideas in the ADA Standards as guidelines to improve overall functionality. Individual products must be installed according to ADA Standards to maintain compliance. The Convenient Height toilet exceeds ADA toilet height requirements.

  11. Are Convenient Height toilets easy to install?

    Convenient Height toilet installation is same as for any standard floor-bolted toilet. We always recommend using a licensed plumbing contractor for the installation.

  12. What are the Model S toilet tank replacement parts?

  13. Where to buy Convenient Height Model S toilet replacement parts?

  14. What is an ADA compliant toilet?

    It is a toilet that meets Americans with Disabilities Act (ADA) guidelines and ANSI A117.1 requirements. Meeting ADA is not a requirement for private residences. Residential new building and remodels can incorporate the ideas in the ADA Standards as guidelines to improve overall functionality. Individual products must be installed according to ADA Standards to maintain compliance. The Convenient Height toilet exceeds ADA toilet height requirements.

  15. Will Convenient Height toilet meet 1.28 gallons per flush?

    Yes. This decision was made on Earth Day, April 22, 2017, and it was the right thing to do.

  16. What the materials the toilets are made of?

    High density clay which is transformed into higher grade vitreous china/porcelain.

  17. What are two piece toilets?

    Toilets are generally offered in two configurations, one piece and two piece designs. Our Convenient Height toilet is a two-piece toilet that has a separate toilet tank and a toilet bowl secured to each other. Two piece toilets (also known as “close coupled toilets”) are the most common type of toilet available. A Convenient Height two-piece toilet with a bolted installation system provides a sturdy, level connection between the toilet water tank and toilet bowl. Two piece toilet designs are the most popular in the world for residential and commercial installations.

  18. Is the toilet bowl elongated?

    Yes. The design of our toilet bowl features an elongated-shape toilet bowl for added room and comfort for seating. It is a standard measurement compatible with all elongated toilet seats.

  19. Does the Convenient Height toilet come together with a toilet seat?

    Yes. The toilet seat is included. And any elongated toilet seat purchased separately will also match. Elongated toilet seats are available in a wide range of styles and colors.

  20. Will a wax ring come with my toilet?

    No, the wax ring is not included and must be purchased separately. A toilet wax ring is a simple part costing about $5.

  21. Is Convenient Height toilet a high quality product?

    Yes. We apply strict internal testing and quality control requirements for all of our toilets to ensure you receive the best performing product.

  22. What is Convenient Height toilet flushing type?

    Convenient Height toilet has a dual flush option designed to save water by using a minimal amount of water required to clean a 20 inch toilet bowl. The flushing mechanism replacement parts are easily accessible and cost around $25.

  23. How much do the 20 inch Convenient Heigh toilets weigh?

    Our 20 inch extra tall Convenient Height toilet weighs under 100 lbs. without safe packaging. Shipping and packing materials add about 10 lbs. to the total weight of the freight.

  24. Full product description
    • Color: pearl white
    • Toilet bowl height: 20 inches
    • Bowl height with toilet seat: 21 inches
    • Rough-in: 12 inches
    • Slow-close toilet seat included
    • Elongated bowl shape. Two-piece toilet
    • Compact size tank delivers a powerful flush
    • Tank lid features Convenient Height trademark
    • Dual flush: lever up light flush, down full flush
    • Water economy: 1.28 gal/full flush, 0.9 gal/light flush
    • Compatible with most elongated bidet cleansing seats
    • Fully glazed 2 inch trap-way/passageway
    • Standard installation. Install time: 45 minutes

    Included parts

    • Polished chrome dual direction flush lever
    • Slow-close toilet seat. White.
    • Dual flush complete system with flush valve and fill valve
    • Tank-to-bowl connectors
    • Floor mounting bolts

    Warranty: Our products are guaranteed against defects in material and workmanship for a period of: 3 year limited warranty on chinaware; 2 year warranty on mechanical parts inside water tank. Warranty applies to residential plastic toilet seat closing mechanism. Warranty does not apply to physical damage or regular wear-and tear of products.

    Shipping: UPS Ground. Detailed tracking information provided to buyer once tracking labels created. To maximize safety in transit each toilet ships in 2 boxes: one box for tank, one box for bowl. While both boxes travel together, they are separated in transit to minimize individual box weight and cut damage risk. Buyer receives two UPS tracking numbers for each toilet with daily progress updates. Total parcel weight 120 lbs.

    100% safe delivery guarantee. Complete shipment coverage. State of the art packaging: double box, double foam protected. In case of unlikely event of bowl or tank arriving damaged in transit each buyer is 100% protected by our partner UPS Capital Insurance, and we will replace any damaged part at zero cost for product and shipping.

    Pick up option available: Buy online and pick up at our Holliston, Ma office. Save on shipping.

  25. Does Convenient Height 20 inch height toilet flush well?

    Yes. Actually, it flushes better than most siphonic toilets – and here is why. Our super tall bowl elevation adds some more power to the siphonic flush, based on height and gravity physics; all contents rush downward drain moving incoming water at a naturally increasing flow speed. Convenient Height 20″ bowl has the advantage of added steeper elevation which is naturally good for a stronger siphonic action. Right after the trapway bend, the route is downward all the way into the drain, with literally no resistance at all. The Convenient Height Co. production plant tested Model S toilet with 3 ping pong tennis balls and additional hard items in the bowl at the same time and it flushed well; additionally, it passed 1.7lbs. hard artificial waste flush testing.

  26. Is the toilet California compliant?

    Yes.
    From our early beginning, the Convenient Height Company product design team was very sensitive to the fact that California and growing number of the States were working to urgently address water shortage issues. Convenient Height 20 inch toilet was designed to proactively comply with the water saving requirements of 1.28 GPF max (1.28 gallon per flush of maximum water usage). Our 20″ height toilet bowl was designed to flush extremely well with minimal amount of water. Even visually, it is easy to witness how minimalistic our toilet tank is – this part of the design was important to us to not only meet the goal of the product esthetics, but also as the mission statement for water efficiency and water economy.
    Having said the above, the Convenient Height 20 inch height tall toilet is equipped with a dual flush valve which meets the following water closets (WC/toilets) regulation standards: 1) All toilets in newly constructed residential buildings must be either dual flush maximum flush volume of 1.28 GPF; or if single flush, with a max flush volume of 1.06 gpf (Convenient Height toilet has a dual flush valve); 2) All toilets in retrofits and other building types must be dual flush maximum flush volume of 1.28 GPF; effective flush volume of 1.06 GPF, or 2) single flush with a max flush volume of 1.28 gpf (Convenient Height toilet has a dual flush valve).

  27. Are there any other 20 inch high toilets on the market for less money?

    Convenient Height Company covers shipping costs at $100-$150 per toilet for each customer receiving free shipping (when promotional free shipping is included in the purchase price. Free shipping offered for a limited time only). Expedited shipping cost for two large and highly protected boxes shipped at the total weight 120lbs. is at $100-$150 per toilet, cost difference based on the shipping location distance from Massachusetts.

  28. Is this coated with a sani glaze?

    I think it is. It looks like any other toilet bowl, only taller. I think it flushes better than the one it replaced.

  29. What does compact elongated seat mean, compared to a standard elongated seat?

    FYI: A plastic slow close seat comes with this tall toilet. However, some standard elongated seats will also fit. Instead of the included seat, we installed our nearly new deco wood elongated seat that fit nicely, with maybe 1/4 to 1/2 inch bowl front overage, which isn’t noticeable.

  30. What's in the box. factory heet says seat and supply hose come in the box, is this true?

    Here is what’s in the box and how each Convenient Height toilet is packaged

    Included parts are:
    1) Dual flush complete system with flush valve and fill valve: filler valve, dual flush valve, dual direction flush lever and all accompanying flush mechanism assembly bolts
    2) Slow-close toilet seat. White. As shown in images
    3) Tank-to-bowl connectors
    4) Floor mounting bolts
    5) Bolt caps

    Wax ring and water supply hose are not included. When installing, the installer will choose the right wax ring based on the bathroom floor drain as well as select the correct water supply hose based on the length needed. Please note this toilet always requires a longer water supply hose due to the height of the water tank from the floor (3-5 inches taller than any other toilet).

    100% SAFE SHIPMENT ARRIVAL GUARANTEE. HERE IS HOW WE PACK AND SHIP

    To maximize safety in transit each toilet ships in 2 separate boxes: one box for tank, one box for bowl. We learned about shipping the hard way and now have developed our state-of the-art packaging which leads to this toilet protected better than any other.

    Box 1) Toilet bowl: double foam and double cardboard. 1 layer of foam is custom molded to the shape of bowl. Another layer surrounds the exterior of the inner box. Double cardboard.

    Box 2) Toilet tank: double foam and double cardboard. 1 layer of foam is custom molded to the shape of tank and tank lid. Another layer surrounds the exterior of the inner box. Double cardboard.
    Each toilet shipped receives two tracking numbers and delivery process is monitored in real-time. Total parcel weight 120 lbs.

    Convenient Height toilet comes with 100% safe delivery guarantee. Complete shipment coverage is provided by UPS Capital Insurance. In case of an unlikely event of bowl or tank arriving damaged in transit, each buyer is fully protected by our partner UPS Capital Insurance, and we will replace any damaged part at zero cost for product and shipping.

  31. What is the flush rating on this toilet?

    Though we have not submitted to MaP for flush rate testing, we did a similar test at our factory that shows a result close to 1000 grams in one flush. We are confident it will yield similar result in MaP’s test lab should we decided to go for a MaP rating later.

  32. I need almond or bone color, is that available?

    Hello and Thank you for your inquiry about the Convenient Height brand 20 -21 inch bowl height Tall Toilets. At this time we produce only in white color, which is the most popular color for the toilets in general. Our Convenient Height brand product choice of white is this beautiful shade, called Pearl White – it truly looks very well and adds a Luxurious touch to any bathroom.

    We are starting to receive inquiries about different colors by our customers, and Yes, Bone or Almond are at the top!.. together with requests for Black. What color should we make next? Please vote by responding to this Amazon QA, below. We will be tracking your responses and will choose the winning color all together with the help from our future buyers.

  33. Is the 20" to bowl height referring the rim before the seat is installed or after seat is installed?

    Thank you for your question. To use the wording of your question for accuracy, the 20″ to bowl height is referring the floor to rim height before the seat is installed. And after the regular toilet seat is installed, floor to top of the seat height is 21 inches. We supply the seat with the order at no additional cost (slow-close seat exactly as shown in our product images).
    Our product is the first 20” – 21″ bowl in the U.S. approved by The Board of Registration of Plumber and Gas Fitters, Approval Code: P1-1118-172. Order with confidence as our state of the art packaging guarantees 100% safe delivery of toilet to buyer’s residence. Shipping time is 2-4 business days via UPS Ground, and orders are fulfilled from Massachusetts the same or next business day after the order is received.

    From Everyone here at the Convenient Height Company, thank you so much!

  34. Is the tank lined?

    Thank you for your interest in the Convenient Height tall toilet and Thanks for your question about out toilet tank. Our tank is made of very high quality porcelain/ceramics and does not come with a lined tank. Lined tank is otherwise known as a tank with Anti-Condensation Toilet Tank Liner. If you live in the hot and high humidity climate and your toilet tank does “sweat”, we know there are Anti-Condensation Toilet Tank Liner Kits (sold for around $15 and manufactured by other companies, not ours) with following features:
    The toilet tank anti-condensation liner kit helps prevent water from forming on the outside of a tank by creating a barrier between the warm outside air and cold water inside the tank.

    Thank you for your question. Was our response helpful?..
    If there is anything else we can help with please ask anytime!

    Eddie at the Convenient Height Co.

  35. Would medical insurance help pay for this toilet? I need for medical reason?

    We are working towards our goal for Medical Insurance, Medicare, Medicaid, as well as U.S. Dept. of Veterans Affairs to start compensating this toilet in part or in full. Please demand your insurance to qualify this purchase for coverage if you need it for medical reasons – we will provide all required documents if needed.

  36. Parts? I have a 10 year old 20" Crane ADA toilet and cant find parts, so in 10 years what about your parts?

    Haven’t had to replace anything but because there’s so much plastic we probably will soon.

  37. What is the measurement from the rim to the water level? Many manufacturers can't tell me what the number is, but for my husband it is important.

    This is a very popular question about the Convenient Height brand 20 -21 inch tall toilet. When measuring from top of the rim down to the surface of water, the distance is 8-9 inches. When measuring from water surface up with a toilet seat lowered, distance gains one more inch from water surface (waterline) to the top of the toilet seat, making the water surface (waterline) distance to the top of the seat up to 10 inches.

    Another, different toilet bowl water level measurement is when measuring water amount level at the bottom of the bowl. This toilet bowl water level is measured from the bottom of the visible part of the trap bend to the water surface – and this measurement is about 5 inches.

    One may wonder, if the bowl height is 20 inches, top of the rim down to the water surface distance is around 10″, bottom trap bend to water surface is about 5″ – where did the 5 inches go in this 20-inch Convenient Height toilet?.. The answer is: we built the trap at the elevation of 5 inches, which works from bowl strength engineering standpoint and allows for added height/gravity power for a better speed of the siphonic flush action down the drain, literally!

    If you have any other questions or need clarifications on this Amazon Answer about Convenient Height toilets, please reply to this post or submit your own question. Thanks!

  38. Will the brondell swash 1200 or 1400 fit this bowl? if not what does fit nicely. thank you

    Very many of our Convenient Height toilet buyers also choose to install a bidet. Without recommending one particular brand, we would like to here submit information from our FAQ section. Multiple buyers found the below measurements very useful when making the purchase of the bidet.
    1) Distance between the seat mounting holes: 6 inches (hole center to center).
    2) Nearest distance from the holes to the toilet tank: 2 inches (please note the tank is curved, so while the holes directly from the tank are 2.5 inches, the distance to look at is the 2 inch distance, which is what will determine if the accessory fill have enough room to fit in relation to the tank, once mounted).

    Please let us know if you’d have any further questions – we are here to assist you.

  39. Where can I see te Convenient Height brand toilet?

    Please demand to see the Convenient Height toilet with the manager of your local plumbing and hardware store – we will ship the Convenient Height 20 inch toilet for display for your review.

  40. What make bidet will fit this toilet? will any elongated toilet seat fit as replacement? is handle difficult to replace being plastic? is it standard?

    To begin, it is important to highlight the fact that we as the manufacturer have not received a report of the flush handle breaking for our toilet due to normal use. We provide a well developed a high quality ergonomic non-slip handle.

    In regards of the plastic topic: Dual flush valve systems are all based on plastic manufacturing as metal flush systems are corrosive. So technically, metal dual flush systems would never work long term as the metal parts corrode if submerged in water for a prolonger period. Please Google “Dual Flush Valve, Toilet, Plastic” to see that all major manufacturers produce dual flush systems made out of plastic only.

    Here are more details to some of your other GREAT questions submitted:

    What make bidet will fit this toilet? – There are many bidet make brands that will fit this toilet extremely well. Very many of our buyers decide to install a bidet for this product which is great to see. For bidet right fit, please refer to the bidet size measurements and match to the measurements of our tall toilet bowl. One of the Amazon images for our listing provides the measurements of the toilet and for any of the detailed measurements please refer to our website directly.

    Will any elongated toilet seat fit as replacement? – Yes

    This toilet is is handle difficult to replace being plastic? is it standard? – YES, this toilet has all standard replacement parts. We will repeat from above: Dual flush systems are based on plastic manufacturing as metal flush systems are corrosive. So technically, metal dual flush systems will never work as the metal parts corrode if submerged in water for a prolonger period. Please Google “Dual Flush Valve, Toilet, Plastic” to see that all major manufacturers produce dual flush systems made out of plastic only.

    Additional information:
    Repair parts are very easily obtained for this toilet. Convenient Height 20 inch height toilet tank parts provided initially are fully compatible with standardized toilet parts available for 2-Inch Flush Valve Toilets. Toilet repair parts are easily obtained and interchangeable with 2 inch Flush Valve Replacement Kits widely available at hardware stores across the U.S. Technically, a pro plumber could even change out our current Dual Flush UPC rated mechanism with a single flush 2″ flush valve for a wider toilet lever handle selection (dual flush mechanisms do not have as many handle design choices as single flush levers, but our toilet is technically very universal to personalize with different flush handles or toilet seats if preferred).

    More information: Convenient Height provided flush valve and ballcock (float valve) are UPC rated and 1.28 GPF compliant (UPC – American National Standard, the Uniform Plumbing Code). This 20 inch height toilet is Board of Registration of Plumbers and Gas Fitters certified in full.

  41. Whose flush valve and ballcock do you use, and are repair parts easily obtained?

    Yes, repair parts are easily obtained for this toilet. Convenient Height 20 inch height toilet tank parts provided initially are fully compatible with standardized toilet parts available for 2-Inch Flush Valve Toilets. Toilet repair parts are easily obtained and interchangeable with 2 inch Flush Valve Replacement Kits widely available at hardware stores across the U.S. Technically, a pro plumber could even change out our current Dual Flush UPC rated mechanism with a single flush 2″ flush valve for a wider toilet lever handle selection (dual flush mechanisms do not have as many handle design choices as single flush levers, but our toilet is technically very universal to personalize with different flush handles or toilet seats if preferred).
    More information: Convenient Height provided flush valve and ballcock (float valve) are UPC rated and 1.28 GPF compliant (UPC – American National Standard, the Uniform Plumbing Code). This 20 inch height toilet is Board of Registration of Plumbers and Gas Fitters certified in full.

Buy now
Your Price: $499 (& FREE Shipping)
List Price: $699.00 you save:$200.00
In stock. UPS will deliver within 3—5 business days
also available on amazonalso available on wayfare