Welcome to the Convenient Height brand manufacturer’s website

Delivery

What's in the box?

Here is what’s in the box and how each Convenient Height toilet is packaged

Included parts are:
  1. Dual flush complete system with flush valve and fill valve: filler valve, dual flush valve,
    dual direction flush lever and all accompanying flush mechanism assembly bolts
  2. Slow-close toilet seat. White. As shown in images
  3. Tank-to-bowl connectors
  4. Floor mounting bolts
  5. Bolt caps

Wax ring and water supply hose are not included. When installing, the installer will choose the
right wax ring based on the bathroom floor drain as well as select the correct water supply hose
based on the length needed. Please note this toilet always requires a longer water supply hose due
to the height of the water tank from the floor (3-5 inches taller than any other toilet).

100% SAFE SHIPMENT ARRIVAL GUARANTEE. HERE IS HOW WE PACK AND SHIP

To maximize safety in transit each toilet ships in 2 separate boxes:
one box for tank, one box for bowl. We learned about shipping the hard way and now have developed
our state-of the-art packaging which leads to this toilet protected better than any other.

Box 1

Toilet bowl: double foam and double cardboard. 1 layer of foam
is custom molded to the shape of bowl. Another layer surrounds the exterior of the inner box. Double
cardboard.

Box 2

Toilet tank: double foam and double cardboard. 1 layer
of foam is custom molded to the shape of tank and tank lid. Another layer surrounds the exterior of
the inner box. Double cardboard. Each toilet shipped receives two tracking numbers and delivery
process is monitored in real-time. Total parcel weight 120 lbs. Convenient Height toilet comes with 100% safe delivery guarantee.
Complete shipment coverage is provided by UPS Capital Insurance. In case of an unlikely event of
bowl or tank arriving damaged in transit, each buyer is fully protected by our partner UPS Capital
Insurance, and we will replace any damaged part at zero cost for product and shipping.

About our packaging
About our packaging. Our packages will withstand a good beating in transit under normal circumstances. No 6 foot high drops, but a normal in-transit experience for the boxes. No mishandling or crushing by the forklifts or unreasonable weight over the boxes. The bowls and tanks are encapsulated inside of the custom formed foam capsules. Everything then is enclosed inside of the heavy duty cardboard boxes. Since we learned the shipping the hard way, we invested in custom packaging which you will be able to review upon the arrival of the product. The normal level of damage risk remains, but if any toilet can be delivered safely without a crate, it is ours – with a bit of luck.
Can I pick up my Convenient Height 20 inch extra tall toilet?

Yes, the Tall Toilet pick up is now available by appointment at our showroom in Framingham, Massachusetts. We are also adding Stores throughout the U.S. where our product is available to see and pick up on site. Please see the link at top of the page for Store Location near you. Or simply click Store Locator here and enter your zip code to see if the store near you showcases our Tall Toilets. If you’d like your favorite store to display our tall toilet, please ask them to contact us.

Return Policy

Please click on our Return Policy page for return policy information